Was the product different than you expected or do you need to change the size? That’s a pity, just follow the steps below to return or exchange your moons.
Register your return by sending an email to: firstname.lastname@example.org, including your name, order number and reason of return. Or for exchange, please tell us wich size you like to exchange your moons.
Subsequently you can return the moons (at own expense) to our postal adress. The return will be processed witin 14 days after the order date. Please keep a eye on our return information. Orders that send after 14 days we will not accepted. In that case we contact you.
- We are unable to accept back products that are worn or damaged
- items must be returned at the customer’s expense.
- You have 14 days to return your order en register your return by email
When there a problems with the return, we will contact you about the return.
Do you want to exchange your moons for another size or model? No problem! Register your exchange by sending an email to: email@example.com.
Please note: Add always your packing slip to the package and tell us wich size you like to have.
We send a new pair of moons when we get your return back on our office. You can return the moons (at own expense) to our postal adress. We will ship for free a new pair.
- Moons bought in sale prices cannot be returned