Return

Is your item not as expected ? No problem, its easy to return or exchange your item.

STEP 1:
Send a email at info@moonsbabyandkids.com
Mention your order number in the subject.
RETURN :Tell us the reason for your return
EXCHANGE: Note for which item/size you like to exchange

Please be aware that we not send a email back for exchange or return. Your email we couple to your order. When we receive the return we will handle this as quick as possible.

STEP 2:
Ship your return in the orginal package with the return /exchange form.
Shipping costs for return/exchange is for responsible for the customer. In case of exchange, we will send for free the new order, (for order within the Netherlands)
For all other countries we advice to do a new order trough our website

 

Moons baby and kids
Smaragd 85
3893 ES Zeewolde

 

Return policy
– Moons accepts returns only if the product packaging is undamaged , and the product is unworn.
When a return is not in line with our return policy we will contact you.
– Return or exchange within 14 days after receiving.
– For exchange: We ship the new order after we receive the return.
– Lost returns is responsible for customer. We always advice to ship with a track and trace, so you can locate your package.
– Sale/special discount: Sale items are not included our return policy.
Its possible to exchange a Sale item for other size or model.
– Our moons accessoires are not possible to return or exchange due the hygiene rules for this target audience.

• When you received a damished item you can send a email at info@moonsbabyandkids.com