Return

Is your item not as expected ? No problem, its easy to return or exchange your item.

STEP 1:
Send a email at info@moonsbabyandkids.com
Mention your order number in the subject.
RETURN :Tell us the reason for your return
EXCHANGE: Note for which item/size you like to exchange

Please be aware that we not send a email back for exchange or return. Your email we couple to your order. When we receive the return we will handle this as quick as possible.

STEP 2:
Ship your return in the orginal package with the return /exchange form.
Shipping costs for return/exchange is for responsible for the customer. In case of exchange, we will send for free the new order.

 

Moons baby and kids
Postbus 1302
3890 BC Zeewolde

 

Return policy
– Moons accepts returns only if the product packaging is undamaged , and the product is unworn.
When a return is not in line with our return policy we will contact you.
– Return or exchange within 14 days after receiving.
– For exchange: We ship the new order after we receive the return.
– Lost returns is responsible for customer. We always advice to ship with a track and trace, so you can locate your package.
– Sale/special discount: Sale items are not included our return policy.
Its possible to exchange a Sale item for other size or model.
– Our moons accessoires are not possible to return or exchange due the hygiene rules for this target audience.

  • When you received a damished item you can send a email at info@moonsbabyandkids.com